Gate Operations & FAQ

DwellingLive Login Assistance

If you require a DwellingLive login or assistance, simply send an email to DwellingLive@mycrra.com, including your name and lot number. If you already have a login, confirm by stating "I can login" in the email.

In case email submission is not possible, feel free to visit the POA in person for immediate assistance.

Please note that our current lead time for email responses is approximately three business days. If you haven't received a response, check your spam/junk/promotions folders. We appreciate your patience as we ensure a timely and efficient process.

Gate Entry Platform Overview

We provide a comprehensive overview of our gate entry platform to assist you in navigating the community seamlessly. The system, powered by the DwellingLive community management platform, categorizes entrants into five main groups:

  1. Owners (full or part-time)

  2. Tenants (long-term leaseholders)

  3. Non-Owner Residents (e.g., minor or adult children of an owner or tenant)

  4. Permanent Guests (direct family of owners)

  5. Temporary Guests (short-term guests, including cabin, villa, RV, campground rentals, delivery drivers, etc.)

The entry methods include:

  • Vehicle/Card Mounted Tags: Tags readable by a long-range reader. Simply approach the gate, and the sensor will read your tag, raising the gate arm.

  • E-Pass/QR Code: A square code generated through DwellingLive, accessible via account operators. This code can be printed, stored in smartphone wallets, or sent via email or text. Temporary, with a maximum valid duration of one year.

  • Telephone Verification: Guests without other entry methods can call Central using the intercom call boxes for verification. Account operators can update the guest list online.

For convenience:

  • Owner/Tenant/Resident: Vehicle-mounted tags scanned by the long-range reader.

  • Permanent Guests: E-Pass generated on DwellingLive, valid for up to one year.

  • Temporary Guests: E-Pass/QR code for specific date ranges, up to one year.

Visit the POA during normal business hours Monday through Friday to obtain a long-range reader for your vehicle. For more specific scenarios, refer to the FAQ section following this overview.

FAQ

This FAQ will continue to be updated over time.  If you have a question not answered here, please submit your question to info@mycrra.com so we can add it to the list.

  • Yes, you will be able to get as many windshield tags as you have vehicles registered in your name.

  • For security reasons, we cannot mail or provide extra gate entry tags for additional vehicles not present during your visit to the POA. This measure prevents the misuse of tags on unregistered vehicles. Our staff will install your sticker during your visit for added security. We appreciate your understanding and commitment to community safety. For any questions, contact our support team.

  • If you regularly arrive in a rental vehicle, visit the POA to have a long range reader sticker affixed to your owner ID card.

  • If the company vehicle has been issued to you and you will be driving it regularly you will have all methods of entry available, including being issued a windshield tag.

  • Yes, if a minor under 18 has a vehicle registered in their name, they are welcome to visit the POA with their parent or guardian to be issued a windshield tag.

  • Specialty tags suitable for use with motorcycles and vehicles with windshields that do not work well with RFID will be made available as needed.

  • DwellingLive is just a website, there's no software to download or install.

  • Open a browser and navigate to https://community.dwellinglive.com/ to log in. If you do not already have an account, send an email to dwellinglive@mycrra.com and include your name and your full lot number and we'll reply with the credentials for your account.

  • No, this is by design. The gate system is designed to read multiple windshield tags simultaneously. For instance, if a group of three vehicles approaches, the system sees multiple tags. It keeps the gate arm up until a vehicle triggers the pass-through loop and no more tags are detected on approaching vehicles. If the next car doesn't have a tag and is using another entry method, the gate will come down immediately behind the vehicle that just passed through. This design enhances efficiency and avoids unnecessary gate arm movements.